Payment & Shipping

 

Payment:

We offer you various payment methods with which you can pay for your order. These include credit card payment with Visa, American Express, Mastercard and Maestro, as well as Apple Pay, Google Pay, Paypal and Klarna.

We do not process your bank or credit card information ourselves, but process your order through Shopify Payments, Klarna and Paypal. These providers are common and secure payment providers that process your data securely. All transactions are encrypted for security.

 

Delivery:

We ship our products with DHL gogreen. Standard shipping within Germany takes approximately 2-4 business days.

As soon as your purchase leaves our warehouse, you will receive an email with the shipping confirmation. If your package does not arrive within 10 working days within Germany or within 14 working days for international shipping, please contact us: hello@eve-olive.com.

Please note that shipping may be delayed during periods of high order volume, such as Christmas or promotions. Pre-sales generally have a longer shipping time because the parts are being produced at the time of your order. You can find the exact shipping time in the respective product information.

 

Shipping:

Shipping within Germany & Austria:

Our shipping costs are €3.40 incl. VAT and apply to orders under €99. From an order value of 99€ we offer free shipping for your order. During checkout, we will calculate the shipping costs that will apply to your order.

The shipping costs for Austria are 6,90€ per order. If your order exceeds 99€, we will ship your order to Austria free of charge.

Please note that delivery can only take place on working days, but not on Sundays and public holidays.

Shipping within Europe:

Shipping costs for countries within Europe are €13.99 incl. VAT and apply to every order. We do not currently offer free shipping for countries within Europe. Within Europe we deliver to the following countries: Belgium, Denmark, Finland, France, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Czech Republic, Greece.

Please note that delivery can only be made on working days, but not on Sundays and public holidays.

Shipping outside Europe:

Shipping costs for countries outside Europe vary depending on the country and are calculated individually for each order. We do not currently offer free shipping for countries outside Europe.

We are currently unable to ship to England, Scotland and Switzerland. For deliveries to other countries outside Europe, please contact us at: hello@eve-olive.com.

Please note that delivery can only be made on working days, not on Sundays and public holidays.